Cart 0

Shipping & Handling

SHIPPING & HANDLING


ORDER HANDLING

Orders are typically processed and shipped within 1-2 business days, unless otherwise noted. Once your order has been shipped, we will send you a confirmation email along with tracking information. We won't charge your credit card until your order is shipped.


COUNTRIES WE SHIP TO

Hong Kong
United Kingdom
United States

 

FREE INTERNATIONAL SHIPPING

We offer free international shipping on all purchases.

Order delivery typically takes 4-14 business days. Transit times can vary depending on the destination. Please contact us at support@tuvva.com for the specific transit time to your location.

 

EXPEDITED SHIPPING (US ONLY)

We now offer expedited shipping to continental US (excluding PO boxes, FPO and APO address) at a flat rate of US$35 per order. If your shipping address is eligible for expedited shipping, you can select this option on the last page of checkout.

 

POSSIBLE DELAYS

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.


PACKAGE TRACKING

An email confirmation with tracking information will be sent once an order has been shipped. 


CUSTOMS FEES

International orders may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all customs fees. We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees. Please contact your local customs office if you require more information on your country's customs fees.

Should you require further assistance on shipping and handling, please do not hesitate to contact us at support@tuvva.com.